Understanding and Managing Behaviour that Challenges Key Trainer's Certificate

In the delivery of this training EDGE only use trainers that are members of the Institute of Conflict Management (ICM) and operate to the ICM Code of Practice.

Course Overview

This four day course will provide you with the knowledge, skills and confidence to train others in de-escalation and breakaway techniques, which can be adopted to deal with individuals exhibiting challenging behaviour.

Who Will Benefit?

This course is designed for those who either manage staff, or who themselves may come into contact with individuals exhibiting challenging behaviour.

Assessment and Certification

Course assessment comprises:

  • a 75 minute assignment to determine your theoretical understanding of the course content;
  • delivery of a mini-training session in order to practice teaching skills, organisation and delivery of appropriate course content;
  • a practical skills assessment, which takes place continuously over the final two days of the course.

Upon successful completion of the course, you will receive a certificate from EDGE which is valid for two years and certified by the CPD Certification Service.

Course Aims and Intended Learning Outcomes

By the end of the course you will:

  • understand the triggers and early management strategies of potentially challenging behaviour;
  • demonstrate an understanding of the importance of and be competent in effective de-escalation skills when dealing with potentially challenging clients/residents; and have the confidence and knowledge to convey this to others;
  • be able to describe the various legislations relating to the management of individuals exhibiting behaviour that challenges, including risk assessment, discussion of in house policies and relevant documentation;
  • show an understanding of the laws around the use of reasonable force and human rights;
  • demonstrate an understanding of, and skills needed to prevent and intervene when working with behaviour that challenges, including the use of a low arousal approach and importance of person-centred care;
  • understand the role of management including importance of reporting of incidents and effective debriefing sessions;
  • demonstrate the ability to undertake a variety of breakaway techniques and to be able to demonstrate confidence and competence in teaching a breakaway techniques to others.

Post-Training Support

This unique service provides invaluable support to you after the course has finished. Our helpful trainers are available to answer any queries you may have once you return to work.

View Frequently Asked Questions for this course
Public Dates
Birmingham23rd – 26th Jul, 2024 23rd – 26th Jul, 2024 £860 Book
Glasgow19th – 22nd Nov, 2024 19th – 22nd Nov, 2024 £860 Book

A 5% Discount for 2 or more delegates

Available In-House
This 4 day course is available in-house across the UK

Course Accreditations:

  • The Institute of Conflict Management
  • CPD Member
  • CPD Certified
  • BILD Member
30 Learning Hours - EDGE Services

Course Materials Comprise of:

  • A full colour course text book.
  • A delegate pack containing all notes, handouts, delegate quizzes etc that you would need to deliver your own training courses. It also contains over an hour of videoed practical techniques.
  • A full colour ‘Ideas’ book with training tips.

All the above and more are included in the price.

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